It Staff – Long Duc Industrial Zone, Dong Nai

At the present, partners of JWORK – Japanese company 100% invested from Japan specializing in manufacturing medical equipment … looking for IT STAFF working at Long Duc Industrial Park, Dong Nai.
– Applies training and knowledge to assist customers in the resolution of computer related questions. 
– Operates somewhat independently, within the context of the ITS/Business Strategic Plan, in supporting information technology through activities such as analyzing business/technical problems, designing, coding, testing, maintaining, supporting, building, deploying, installing information technology solutions, documenting procedures, and administering training programs for customers. 
– Receives trouble tickets and helps a variety of ITS customers resolve processing problems regarding Intel based personal computers.
– Logs customer contacts and either answers questions directly or appropriately evaluates requests for escalation to next level or specialist for resolution. 
– Installs, fully configures, and supports Windows operating system and Microsoft Office applications. 
– Answers customer’s questions and resolves problems concerning the supported suite of applications. 
–  Assists in resolving various connectivity issues, both remote and local.
– Coordinates schedules with team members to ensure coverage during business hours and for 24-hour on-call resolution.
– Develops and maintains pertinent documentation and procedures for the technology area according to industry, vendor, and organization standards. 
– Details will be discussed in the interview
Job vacancy: 01
Requirements:
– Gender: Male
– Age: over 28
– Academic background: graduated from University with major in Computer Science Information System Management, or Business
– Language: English intermediate
– Experiences: At least 5 years’ experience in a related field.
– Experience with Dell, IBM, and Lenovo hardware is preferred.
– Extensive experience with PC hardware installations and repair and all client based Microsoft and Adobe applications mandatory.
– Requires experience with LANs and client/server computing, and knowledgeable of a Windows operating system environment strongly preferred.
– Additional experience in the configuration and maintenance of client based electronic mail solutions, specifically Microsoft Outlook preferred.
– Experience with computer, server and networking hardware and software.
*** Skills
– Knowledge of computer hardware and software maintenance.
– Requires a sound working knowledge of specific Information Technology.
– Demonstrated ability to analyze problems of varying levels and then design and implement solutions.
– Broad understanding of systems, products, and processes that allow timely resolution of complex customer and/or business issues.
– Demonstrated ability to communicate effectively both verbally and in writing.
– Demonstrated orientation to, and skills to achieve, customer service excellence.
– Ability to work and troubleshoot remote connectivity.
– Understanding of system administration in an active directory, Ethernet.
– Knowledge of electronic information security of software license auditing preferred.
– Extensive hardware and software diagnostic/troubleshooting skills in a diversified PC environment.
– Requires sound working knowledge in Intel based personal computing environment with Windows operating systems, both current and legacy.
– Flexibility to adapt to and to learn new technologies and changing priorities
– Willingness to share knowledge and train less experienced team members.
– Perfect candidates who are living in Dong Nai.
Working time: Office hours
Salary: Negotiation
Benefits:
– Health – Social Insurance as required
– Paid vacation and holidays
– Annual leave for employees
– Advancement opportunities.
Liên hệ: Mr. Trà
CÔNG TY TƯ VẤN VÀ TUYỂN DỤNG ASAHI TEC VIET NAM
#1011, Lầu 10 – Zen Plaza, 54 – 56 Nguyễn Trãi, Q.1, Tp. HCM, Việt Nam
Tel:(084) 8.39256675 – (084) 8.39256676Fax: (084) 8.39256674
Email:[email protected]

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