At the present, partners of JWORK – Japanese company 100% invested from Japan specializing in manufacturing and distributing of molds, plastic molds, and automatic equipment …looking for SENIOR/ CUSTOMER SERVICE EXECUTIVE working at Tien Son industrial zone, Bac Ninh.
– Prepare quotations and process purchase orders from customers
– Handle and assist walk in customers or phone enquiries
– Process claims arising from shipment delays, defective items, wrong pricing, etc.
– Rectify part number errors, request lead-time changes to suppliers
– Liaise with Sales Team and Shipping Team on customers’ orders
– Allocate emails and supervise junior staff to ensure accuracy in credit note/debit note/write off forms
– Propose improvement to work flow to ensure smooth daily operation
– Handle customer registration process in system
– Ad-hoc duties assigned by supervisor
For Senior Position, the responsibilities include:
– Supervise the team, cover Assistant Manager’s duties
– Collate and prepare reports for management reporting
– Update and maintain customer registration and database master
– Propose improvement to work flow to ensure smooth daily operation
– Provide training and guidance to team member/new staff
Job vacancy: 01
Requirements:
– Gender: Male/Female
– Age: 26~29
– Academic background: graduated from high school and above
– Language: English basic communication
– Experiences: having 3-5 years’ experience in Customer Service (Call Center)
– Experienced in supervising a team will consider for senior position
– Experience candidates who are less than a Diploma holder but have good history of career progression may be considered
– Able to commute on their own to the office
– Service-oriented mindset and good customer service skills
– Fast worker, able to multi-task and handled workload in a high volume and fast pace environment
– Pleasant and well trained in telephone etiquette
– Meticulous and organized
– Proficient in MS Office
– Work on Saturday on rotation basis
Salary: Negotiation
Benefits:
– Social assurance, medical assurance and unemployment assurance according to Vietnamese Labor Law
Contact: Ms.Nhung
ASAHI TEC VIET NAM Co., Ltd.
#309A, 3F V–Tower, 649 Kim Ma St., Dist. Ba Dinh, Ha Noi, Vietnam
Tel:(084-4) 3766 7640 Fax:(084-4) 3766 7641
Email:[email protected]
Candidates indicate a contact person when submitting resumes.
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