(Senior) Executive (front) / Bancassurance Department – Hoàn Kiếm- Hà Nội Nhân viên chính thức

(Senior) Executive (front) / Bancassurance Department
Currently, a partner of JWORK – A Japanese company specializing in Non-life Insurance based in Hanoi, needs to recruit (Senior) Executive (front) / Bancassurance Department to work in Hoan Kiem, Hanoi.

◆ NEED TO DO
PURPOSE:
• Achieve Company’s turnover target.
• Service all assigned Company’s clients
• Attend to enquiries from Company’s clients on new business, renewal and provide prompt and efficient service to all clients
CONTEXT: All classes of insurance business in Vietnam
DIMENSIONS:
• Gross Written Premium, Underwriting profit, Loss ratio

KEY OUTPUTS:
1. Business development:
– To plan proactively and take action on new business opportunity
– To bring MSIG products to new clients and businesses, taking key role in maintain relationship and taking care of client for the purpose of business development
– To bring actively new ideas to business development and to engage in decision making to get final result
– To plan and carry out marketing activities and sales supporting activities for Bancassurance business growth

2. Client Service:
– To provide training to bank staffs
– To review renewal list for timely reminders to clients
– To offer quotations for clients
– To issue insurance policies
– To conduct non-life insurance seminars for both current and potential clients (explain the cover of insurance policy and claim procedure)
– To organize risk management seminars for existing clients
– To execute risk survey at client’s site as basic for offering Quotation

3. Outstanding/Unclear Premium:
– To update the status of outstanding premium and follow up the
overdue premium to ensure collecting premium fully and timely

4. Business Administration:
– To provide and maintain, on an ongoing basis, a daily sales report, contest report, figures, forecasting & any records which may be required by company and to keep up to date records of sales and performance internally and externally.
– Report any unusual problems to direct management

5. With concerned departments:
– To cooperate with Claims Division:
• to settle the claim smoothly for customers in compliance with the company’s procedure;
• to follow up any pending claim cases;
• to organize risk/claim management seminars, risk survey at client’s site
– To coordinate with Underwriting Division:
• to follow up with Business Processing Section for operation matters;
• to work closely with Underwriting Section for quotation and coverage;
• to cooperate with Loss Control Engineer to make risk survey at client’s site.

5. Others:
• To update the market trends directly influenced on MSIG’s business activities;
• To report any unusual problems if any.
• To execute other office work as required by the Company and line manager

RELATIONSHIPS:
• Bank Managers, Bank Staffs
• Bank customers, Corporate Clients
• MSIG Vietnam’s staff and other industry peers.
KEY PERFORMANCE INDICATORS:
• Turnover target
• Renewal ratio
• Credit control
• Customer satisfaction

◆ NEED TO KNOW
QUALIFICATIONS:
• University or college Graduation
• English fluency.

SKILLS/KNOWLEDGE:
• Strong marketing sense.
• Clearly understand working procedure & flow chart.
• Well know all insurance products and be able to explain to clients their coverage.
• Be highly aware of requirement to be professional to provide high quality service to clients.
• Training skill
• Complaint solving skill

EXPERIENCE:
• Marketing and sales background.
• 2 years of experience in related field.
COMPETENCIES:
• Applying Technical knowledge.
• Being Ethical and Compliant
• Collaborative Relationships
• Communicating with impact
• Customer Focus
• Developing Self, Direct reports and Others
• Driving Results
• Managing Execution
• Problem Solving

◆ Contact:
– website: https://jwork.vn/
– Email: [email protected]
– Phone: 028 39256675

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